Relational
How to Win Any Negotiation
Negotiation is a process of finding what the other party values most. Surprisingly, *listening* is your strongest tool—it creates an emotional connection that lowers defenses. By mastering the art of understanding their motivations, you build the trust that drives agreements.
The quickest way to get what you want is by giving your counterpart the illusion of control.— Chris Voss
The full breakdown — the context, the shift, and a question to sit with — opens in the Insights app.
The thinker
Former FBI hostage negotiator
Chris Voss has over two decades of experience as an FBI hostage negotiator, handling complex, high-stakes situations worldwide. His book, 'Never Split the Difference,' has redefined negotiation strategies with a focus on empathy and tactical listening.
Based on Chris Voss - Master Negotiation Techniques, summarised and reframed by Insights.
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