Relational
How to Win Any Negotiation
Negotiation is a process of finding what the other party values most. Surprisingly, *listening* is your strongest tool—it creates an emotional connection that lowers defenses. By mastering the art of understanding their motivations, you build the trust that drives agreements.
The full breakdown — the context, the shift, and a question to sit with — opens in the Insights app.
The thinker
Former FBI hostage negotiator
Chris Voss has over two decades of experience as an FBI hostage negotiator, handling complex, high-stakes situations worldwide. His book, 'Never Split the Difference,' has redefined negotiation strategies with a focus on empathy and tactical listening.
Based on Chris Voss - Master Negotiation Techniques, summarised and reframed by Insights.
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