Relational
Communication Has Three Floors
Small talk isn’t “small” — it’s the foundation of rapport. Duhigg emphasizes that this light exchange allows people to subtly convey openness, shared interests, and a willingness to connect without diving too deep too soon.
Great communicators know that beneath every word lies a wealth of unspoken feelings and intentions.— Charles Duhigg
The full breakdown — the context, the shift, and a question to sit with — opens in the Insights app.
The thinker
Expert on habit formation
Charles Duhigg, Pulitzer Prize-winning journalist and author of The Power of Habit, is known for his insights into behavior, productivity, and decision-making. His research provides practical techniques for mastering communication and building authentic connections.
Based on Charles Duhigg on Becoming a Supercommunicator, summarised and reframed by Insights.
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