Sheila Heen

Conflict Resolution Specialist

Sheila Heen, a Professor at Harvard Law School and a key member of the Harvard Negotiation Project, is a world-renowned expert in negotiation and conflict resolution. Co-author of Difficult Conversations: How to Discuss What Matters Most, she teaches strategies to navigate high-stakes conversations with clarity, empathy, and effectiveness. Her insights help transform conflicts into opportunities for understanding and growth.

Ideas from Sheila Heen on Insights

• How to Handle Tough Conversations
  Relational