Relational
How to Handle Tough Conversations
A single conversation can shift a relationship, career, or history. Handled well, it builds trust. Handled poorly, it deepens divides. The real challenge isn’t what we say—it’s managing what’s unsaid.
The full breakdown — the context, the shift, and a question to sit with — opens in the Insights app.
The thinker
Conflict Resolution Specialist
Sheila Heen, a Professor at Harvard Law School and a key member of the Harvard Negotiation Project, is a world-renowned expert in negotiation and conflict resolution. Co-author of Difficult Conversations: How to Discuss What Matters Most, she teaches strategies to navigate high-stakes conversations with clarity, empathy, and effectiveness. Her insights help transform conflicts into opportunities…
Based on Sheila Heen on Difficult Conversations (Spotify), summarised and reframed by Insights.
Part of these journeys
Read the full idea in InsightsFree on iPhone · Download Insights